5. Cancellation, Transfers & Booking Changes (Stallholder)
5.1 Cancellation requests
All cancellation or booking change requests must be submitted through your online account or confirmed by The HandCrafted Market management following direct contact from the stallholder.
A booking is not considered cancelled until confirmation has been issued by The HandCrafted Market.
Submitting a cancellation request does not automatically entitle the stallholder to a refund, account credit, or booking transfer.
5.2 More than 30 days before the event
Where a cancellation request is made more than 30 days before the event date, the stallholder may be offered one of the following options:
transfer to another eligible market date
account credit for a future booking
refund of eligible monies paid minus a £15 administration and processing fee
The option offered will depend on availability, booking history, and the circumstances of the cancellation.
Deposits remain non-refundable.
5.3 Within 30 days of the event
Where a cancellation request is made within 30 days of the event date:
refunds are not normally issued
account credit is not normally issued
booking transfers are not normally available
Any exception is entirely at the discretion of The HandCrafted Market management.
5.4 Deposits
Deposits are retained to cover administration, planning, reserved pitch allocation, and loss of booking opportunity and are therefore non-refundable.
Deposits are also non-transferable and non-creditable.
5.5 Booking transfers
Where available, a booking may be transferred to one of the next 2 upcoming market dates for the same location.
Transfers are:
subject to availability
limited to the same stall size
limited to the same craft category
limited to one transfer per booking
Transferred bookings cannot be repeatedly moved between dates.
The HandCrafted Market reserves the right to refuse or withdraw a transfer option at any time.
5.6 Cancelled transferred bookings
If a transferred booking is later cancelled:
no refund will normally be issued
no account credit will normally be issued
no further transfer will normally be offered
Any exception is entirely at the discretion of The HandCrafted Market management.
5.7 Account credit
Where account credit is issued:
it will be applied to the trader account on file
it is valid for 12 months from the date issued
it cannot be exchanged for cash
it cannot be transferred to another trader
Unused account credit will expire automatically after 12 months.
5.8 Failure to attend
Failure to attend a booked market for any reason will be treated as a late cancellation.
No refund, account credit, or transfer will normally be issued.
5.9 Pitch sharing and transfers
Pitches may not be:
shared
re-let
transferred
sublet
resold
without prior written permission from The HandCrafted Market.
Unauthorised pitch sharing or transfer may result in removal from the event and future booking restrictions.
5.10 Personal circumstances and external factors
Illness, travel disruption, weather conditions, lack of stock, poor trading conditions, or personal circumstances do not automatically entitle a stallholder to a refund, account credit, or transfer.
This does not affect your statutory rights where applicable.
5.11 Repeated cancellations
Repeated cancellations, late cancellations, or repeated failure to attend may result in restrictions being applied to the trader account, including:
removal of deposit payment options
booking restrictions
refusal of future bookings
5.12 Released pitches
Where a cancellation or transfer request is approved, The HandCrafted Market reserves the right to immediately release the pitch for resale or offer it to traders on the waiting list.
Approval of a cancellation or transfer request does not guarantee that the pitch will be re-filled.
5.13 Market capacity and reserved pitch allocation
Bookings reserve market capacity and reduce availability for other applicants from the time the booking is confirmed.
Cancellation charges, retained deposits, administration fees, and transfer restrictions reflect the operational costs and potential loss of resale opportunity caused by cancellations.
6. Event Cancellation (Management)
If The HandCrafted Market cancels an event, you may choose:
Refund: minus a 35% administration fee
Credit: 100% of the stall fee credited to your account (valid 12 months)
No additional compensation will be offered.